Frequently asked questions
This is a Quarterly subscription service, so it automatically ships to you every 3 months!
Our quarterly boxes ship on or near the 26th of every quarter (3 months). Cut off date to order is the 20th of the shipping month at 8pm EST, so if you order after the 20th, you are subscribing for the following month and it will ship on or near the 26th of next quarter. Packages arrive to most US addresses within just a few days of shipping.
BILLING
When will I be billed for the monthly recurring membership?
When you place your order for the TASTE OF HAITI BOX membership, you will be billed for your first TASTE OF HAITI BOX immediately. After that, recurring billing is on the same date on the 3rd month.
Please note: After your initial box purchase, your next box renewal will occur on the 3rd month on the same date you first sign up.
Ex: you sign up on January 5th for the 1st quarter box, your renewal will occur on April 5th for the 2nd quarter box
See How it works for more info**
What types of payment do you accept?
We accept all major credit cards, debit cards as well as afterpay
Can I cancel my monthly membership?
You can cancel your subscription at any time, but the first month canceled and is not refundable. If you wish to cancel after the first month, you must do so by five days before your subscription is set to renew in order to avoid having your credit card charged. For example, if your recurring membership payment is on the 5th of the month, you must cancel by the 1st of that month. Please also send an email to info@tasteofhaitibox.com notifying us of your cancelled account.
How do I renew my subscription after canceling?
You can renew by logging into your account and placing a new order.
Why was my subscription deactivated?
If we are not able to charge your credit card, your subscription will be deactivated.
SHIPPING
How much is shipping?
All of our subscription boxes ship for FREE within the continental US, Alaska, and Hawaii, as well as APO/DPO/FPO addresses, PO boxes, and US territories.
Any order above $100 from the marketplace, subscriptions, past boxses and are ship for free
When will my package arrive?
All Subscription Box ships at the same time – on or around the 26th of every 3 months (Quarterly)– and should take 2 to 5 business days for your Taste Of Haiti package to arrive at your doorstep!
All orders must be placed by the 20th of the month in order to receive the current month’s box (unless we have extras). If you subscribe after the 20th and want the current month’s box, please contact us and we’ll let you know if there are any left or check the MARKETPLACE. Otherwise, you are subscribing for the following month’s box.
Subscription Boxes Schedule:
1st Quarter March 26th
2nd Quarter June 26th
3rd Quarter September 26th
4th Quarter December 26th
Marketplace and Past boxes Schedule: 3-5 business days
How do I track my shipment
As soon as your box ships, you will receive an email notification with the tracking number. We recommend checking your spam folders to make sure you don’t miss your email notifications.
My Box is marked as delivered but I have not received it. What should I do?
Taste Of Haiti Box is not responsible for packages once they are marked as delivered by USPS. If your package is marked as delivered but missing, please follow up with your local USPS and file a claim if your package can’t be found or send us an email to locate your box. Please Email us if you have any additional question at info@tasteofhaitibox.com
Do you ship internationally?
At the moment we are not shipping TASTE OF HAITI BOX internationally. We currently ship to the 48 contiguous United States but we do make come exceptions please email us at info@tasteofhaitiox.com
GIFTS
Can I give this as a gift?
Yes, of course! In the checkout page, please use the optional “Order notes” to specify that it is or it is not a gift. Also, you can leave a gift message which we’ll deliver with the box. Be sure to enter your billing address but the recipient’s shipping address.
UPDATING ACCOUNT INFORMATION
How do I update my address?
Login into your account and update your shipping address or send us an email at info@tasteofhaitibox.com. We must receive notification five days before your subscription is set to renew. We are not responsible for boxes sent to incorrect shipping addresses entered by customers.
SUPPORT
My box and products are damaged, what should I do?
In the rare case a box and/or its contents come damaged or is missing, please contact us at info@tasteofhaitibox.com and we’d be happy to resolve your request. The validity of a damaged box and/or its contents will be at our discretion and we request a photo of the damaged item with your submission to expedite a resolution. Due to inventory changes, any issues must be reported within 30 days of receiving your subscription box.
What is your refund policy?
SORRY – WE DO NOT OFFER REFUNDS ON BOXES THAT HAVE ALREADY BEEN SHIPPED. THIS SUBSCRIPTION IS A SURPRISE BOX SO THAT’S A RISK YOU ARE AGREEING TO WHEN YOU SUBSCRIBE. If you don’t like the box contents, then that is the perfect opportunity to gift some of the items to your customers and clients. But make sure you cancel your auto-renewal so you aren’t stuck with another shipment that’s not a good fit for you.
What if my box is sent to the wrong address?
Please be sure that you have provided the correct address when placing your order. We are not held responsible if the shipping address provided is incorrect once the order has shipped. If you noticed an error in the shipping address right after you place your order, please email us info@tasteofhaitibox.com with the order number and the updated shipping address.